Refunds and Returns

Thank you for shopping with NADura Plus. We want you to be happy with your purchase. If you are not completely satisfied, we’re here to help.

Returns

• You may return most items within 7 days of receiving your order.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
• Certain items cannot be returned, such as:
  • Products needing to be refrigerated.

How to Return

1. Contact us at enquiries@naduraplus.com within the return period to request a return authorisation.
2. Send the item to:
   NADura Plus
   2 Whitby Court
   Abbey Road
   Shepley
   HD8 8EL
3. Please include your order number and proof of purchase with your return.

Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• Approved refunds will be issued to your original payment method.
• Please allow 3-5 working days for the refund to appear.

Exchanges

If you would like to exchange an item, please contact us. Exchanges are subject to product availability.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or damaged.
• Original delivery charges are non-refundable unless the return is due to our error.

Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately. We will arrange a refund, repair, or replacement at no extra cost to you.

Contact Us

If you have any questions about this policy or need assistance, please get in touch:

NADura Plus
enquiries@naduraplus.com
07777640915

NADura Plus
2 Whitby Court
Abbey Road
Shepley
HD8 8EL